(400 employees)

Dixon, Illinois- Manufactures garage doors for commercial, residential and industrial consumers.

www.raynor.com

"It was practically an impossible timeframe. But IMEC was more than willing to jump in and help with our immediate need. They went the extra mile to bring in the resources we needed to succeed."

Chris Blumhoff, Engineering Supervisor

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Situation

In the midst of working with IMEC on an ISO 9001:2008 implementation project, Raynor was hit with a surprise courtesy of the state of Florida. To sell in Florida-an area with significant growth potential for the company-Raynor must test its products in a lab accredited to ISO 17025 standards. The company had relied on a third-party accredited lab to witness in-house testing in the past, but a change in Florida building codes now required the testing to be performed in an accredited lab, not just witnessed by one.  Raynor needed to achieve the registration within three months to protect existing sales and pursue new opportunities.

IMEC Solution

Putting the original ISO 9001:2008 project on hold temporarily, IMEC and Raynor worked through the required training and documentation, prepared for the registration audit and achieved the ISO 17025 registration-all within the desired 90-day timeframe. Then, with the Florida situation resolved, the two organizations jumped back into the bigger quality improvement project and are beginning to see results in cost reduction, productivity, efficiency, quality, customer service and cross-functional cooperation.